Have you ever
wondered how Classic Party Rentals of Virginia manages dozens of events,
thousands of rental pieces, and all of our VIP clients each week in what
appears to be seamless transactions – or maybe how we stay sane as we manage
all of the details? The answer is a complex system of checks and balances
managed by a meticulous and caring staff with decades of experience.
step, of course, is our client consultation. Our associates meet with each of
our clients in our custom showroom to discuss event details, offer sage advice,
and even demonstrate what different combinations of linens, chairs, and décor
pieces might look like on the event day. Our showroom is our design
"playground” where we can mix, match, love, or reject ideas and eventually
narrow down the choices to that perfect combination for each unique client.
Initial orders reflect best estimates of guest counts, table sizes, and various
needs, and final orders are tweaked before the event date for accuracy.
orders have been finalized for the week, we run a report to see what is going
out, and what is coming back in. This allows us to ensure that we have what we
need in stock, completely ready to go. This is especially important in the
linen department and in the kitchen as we have to clean and sanitize those
items thoroughly each time they are used. Even if we have to sort through used
linens by hand, we will locate all the ones we need for the next round of
orders and give them priority cleaning to send them to the front of the
processing line. All returned linens and kitchenware are given timely attention
before taking their place on our warehouse shelves, of course!
Linens are treated
in our huge washing machine and appropriate chemicals are used to ensure they
are both pristine and sanitary. Once cleaned, we use a press that runs at about
400 degrees to simultaneously dry and smooth them. Once pressed and dry, our
staff puts them through a little "dance” as we lovingly call it, where they
fold each piece and replace it on its appropriate shelf.
Our checks and
balances are most important when we pull the linens for delivery. One person
from the linen department reviews the order packing list and pulls the physical
inventory from the shelves. That person must re-write each item on a two-ply
sheet including size, color, and fabric, and sign off that the order has been
pulled and check.
person from the linen department then goes back through the order and verifies
all of the details and signs off on the same sheet. This person packs the
linens in a bag so they are ready for delivery or customer pick up. Even though
each order is double-checked, linens are packaged with an emergency after hours
number just in case there is a discrepancy, so our clients can be extra certain
they are in good hands.
Once the event
has concluded, the linens are picked up or returned by our clients, and the
whole intricate process begins again! In Part 2 of our Behind the Scenes
series, you’ll see how we handle our kitchen items, and in Part 3, we’ll
introduce you to the wonderful world of the "Chair Specialist!”
Our thanks to Quarterman Photography and Crystal Neilson-Hall Photography for contributing the behind-the-scenes images!