Rental Policies
Deposit and Payment Policy
Thank you for choosing Classic Party Rentals of VA to be part of your special day! We want your event to be as enjoyable and hassle-free for you as possible. Even though a deposit has been paid, you may call or email us with changes to your order up until ten (10) business days prior to the event date. Changes to any orders within two (2) business days of scheduled delivery are subject to a $25 fee. This includes add-ons and reductions.
Please take a moment to review the following information about our deposit and payment policy. You are welcome to contact us with any questions, or for more information.
Book early—all good parties need to be planned in advance. Due to previously scheduled events, we may not be able to accommodate your rental needs on short notice. Any events requiring delivery in 10 business days or less and not previously booked will incur additional fees. We suggest you speak with us 6 – 12 months before an event. That’s usually enough time for us to secure the products you want, and it gives you a chance to settle the details of the event so you’ll have a better idea of what you want. Keep in mind, this is a seasonal business, so there are no guarantees without deposits.
To confirm and guarantee an order, we require a non-refundable deposit payment of 50% of the total rental cost. Until a deposit is paid, the order is not considered guaranteed. This means that we will not hold the rental items for your use, and will not arrange for any special request items (such as specialty linens or tenting). Classic Party Rentals of Virginia, Inc. reserves the right to change or alter any rental items at any time with comparable items at no additional cost.
The remaining balance is due no less than five (5) business days prior to specified delivery/customer pickup date. Orders with outstanding balances will not be delivered or allowed for pick up by the customer. We cannot accept personal checks for the final payment. If paying by cash, a valid driver’s license or state-issued ID card must be presented, and a copy kept on file.
If an event date is moved, monies paid toward the event will move with the order for six (6) months, excluding special orders and/or permit fees. A credit will be applied to your customer account. New event date and rentals subject to availability. After six (6) months any credit due will be forfeited and not subject to refund.
If for any reason, an event is canceled five (5) business days or less prior to the delivery date, the order will be considered forfeited, and no monies paid will be reimbursed or credited.
A nonrefundable damage waiver is required on all rentals. Damage waiver will be applied to any missing/damaged equipment invoice generated from the original order. Any remaining balance must be paid in full upon receipt of invoice. Damage waiver will not apply to missing or damaged equipment sub-rented from a third party. This replacement cost must be paid in full. The damage waiver does not cover loss or negligence.
Examples of items covered on damage waiver:
Examples of items not covered on damage waiver:
The replacement cost of all missing items will be charged to the contracted customer.
Classic Party Rentals of VA reserves the right to charge these costs to the credit card on file for the event payments. If the missing items are returned to Classic Party Rentals within 30 days, the cost will be reimbursed, less any applicable additional rental days incurred.
If the damage waiver is declined, a certificate of insurance must be on file with Classic Party Rentals of VA prior to the event date. The replacement cost of lost items and damaged items will be billed to the contracted customer. It is up to the contracted customer to decide if they would like to make a claim against their insurance policy. Classic reserves the right to charge your card on file for late, missing, or damaged rentals.
Additional charges may apply if rental items are not ready for pickup on the contracted date. Late returns are subject to additional fees. Flatware must be rinsed free of all food debris. China and glassware should be returned in their correct racks; flatware in the totes provided; and linens in the mesh bags. Tables and chairs should be stacked. Chivari ballroom chairs should have their cushions removed & bagged, their dust covers replaced, and be stacked seven chairs high.
Customer Pickups/Returns are to be picked up and returned on their contracted days/times. Orders for customer pickup must be paid in full prior to receival of rentals. Classic is not responsible for damage to customer vehicles. Orders not picked up in contracted time frame will be considered forfeited and no refund will be due. Orders returned after their contracted return day/time will incur additional rental charges for each day they are late. Classic reserves the right to charge your card on file for late, missing, or damaged rentals.
DELIVERY/PICKUP charges are for entry levels. Deliveries and pick-up requiring stairs or multi levels will be charged a separate fee based on location. Rental equipment must be properly racked, stacked, and ready for pick-up. If equipment is NOT ready or available for pick-up as determined on order, additional charges will apply.
Give us a call today and make your event successful!
804-743-7980 or 804-270-9544